AI and business environment

Artificial intelligence has so far helped humans advance many processes and upgrade various different technologies, making a lot of things more efficient. AI was first adopted in high-tech companies and fields, but it is now spreading and changing our business environment in many ways and across different sectors. We need to stay curious and observe and explore to what extent AI could improve our businesses as well as our lives. The two main aspects we can consider are the change in consumer behaviour, and the way AI brings a possibility for “smarter” business processes.

AI and consumer behaviour

As AI becomes our new normal, we are subconsciously affected by this if we don’t realise it. Getting notifications about coffee shops near us, seeing targeted ads and specific suggestions for things that interest us, having financial or time optimisation tools that help us with daily life – none of this seems strange to us today, but a while ago we didn’t have any of these aspects, a lot of them are actually powered by different AI technologies which are becoming more and more common.
This ease of access to information and the automation of our daily tasks makes us expect such ease everywhere. We won’t spend hours searching for a service if it can be shown to us and delivered exactly when we want and need it. We won’t spend hours on trivial tasks or data input if we can have a program do it for us much quicker so we can use our time for better things. As modern consumers, we are expecting a different type of approach, faster service, more exact information and better quality relationships with the companies we communicate with. A lot of these changes are influenced by AI and similar advancements in our business and everyday environment. It’s a point which seems logical so it can be easily disregarded, but if we don’t consider and analyse how consumer decision making is evolving, we won’t be able to anticipate new trends and adapt to them.

Application of AI in different fields

Self-driving vehicles are being developed in many countries by different companies, and they don’t all have the same ethical standards. In a survey on machine ethics, named “Moral Machine” (https://www.nature.com/articles/s41586-018-0637-6) which was conducted on 2.3 million people from around the world, one thing became obvious – many of the moral principles that guide a driver’s decisions vary by country. Ethics are not a universal value we all share. They vary between individuals, but also between countries and cultures. When asked questions hypothesising different situations, individuals from certain regions or cultures had different decisions based on whether the pedestrian was young or old, female or male, whether it was a group or just an individual, but also choices connected to the economic and political stability of certain regions.
Even though there are organizations and groups concerned with the study of ethics in self-driving vehicles or other AI technologies, there is still no uniform worldwide ethical code every human agrees with, and there might never be one.

Embracing change

Change is inevitable, be it connected to AI or anything else we can imagine. The only way to stay relevant and evolve is to accept changes and consider how to use them well and incorporate them into your work. Every business owner and professional can and should question themselves and their business model by analysing how the market is changing and what kind of changes and opportunities AI will bring.

Resources

AI & Business Environment

Putting us, human beings at the centre, the first program focuses on how AI is changing our business environment. Starting from what we do as human beings, how our brains work, we move to the meaning of intelligence and more specifically Artificial Intelligence. We look into what AI is and how it is applied. Exploring the increasingly complex environment we live in, we reflect on the impact AI has at societal, organisational and individual level.

KEY FEATURES

Digital learning: 4 workouts
Virtual workshops: 3 x 90min
Overall program duration: 6-8 weeks
Language: English
Max participant number: 20
Program cost per participant: Euro 750

Objectives

  • Explore how the human being works and how the modern brain has evolved
  • Provide essentials on AI technologies and their applications
  • Discuss the role AI has in an increasingly complex world
  • Reflect on how this affects me and my environment

Topics

  • Human evolution: What can humans do?
  • Artificial Intelligence: What is it and how is it applied? What can we foresee in terms of future developments?
  • Complexity: Why is the world becoming more and more complex and what is the role of technology and particularly AI in it?
  • Impact: How can I make sense of this external change? What impact does it have on our society, our organisations and on me?

Outcome

This program gives participants the opportunity to practice a visionary and transformational leadership mindset, improve responsiveness to external developments and develop flexibility in the face of change.

The program is based on the exchange of ideas and the sharing of knowledge which mobilise, systemise and exploit individual and group experience to produce deep insights and long-term perspectives.

The whole reflective journey stimulates participants to ask new questions and to use and practice their capacity to think critically and to make sense of what surrounds us.

Methodology

This is a purely digital & virtual program which is made up of 3 virtual sessions and 4 digital modules trigger the thinking process throughout. This facilitated process animated by different inputs and by a rigorous guidance of the group dynamics through professional facilitation, stimulates individual reflections and leverages collective intelligence during the group conversations.